Warranty & Service
What the Norvablind warranty covers, how long it runs for each component, and how to raise a service request.
Our commitment to you
Norvablind products are warranted against manufacturing defects for the periods below, from the date of delivery. The warranty covers repair or replacement of the defective component; it does not cover removal and reinstallation labour unless agreed in writing.
Warranty periods
What is covered
- Failure of a motor to operate within its rated specification
- Electronic control failure under normal use
- Fabric faults present at manufacture, including weaving faults and delamination
- Hardware breakage under normal operation
- Premature battery capacity loss below specification
What is not covered
- Normal wear and tear, including fabric soiling and fading from prolonged direct sun
- Accidental damage, impact damage or damage in transit after delivery acceptance
- Incorrect installation, including out-of-level mounting and over-tensioned fabric
- Unauthorised modification, repair or use of non-approved spares
- Damage from cleaning agents outside our published recommendations
- Consumable items such as remote batteries
How to raise a service request
Contact us
Use your account contact or the support address, with the order reference.
Describe the fault
Include what you have observed and, where useful, a short video.
Diagnosis
We confirm the likely cause and whether it is a warranty matter.
Remedy
We ship the replacement component, or issue a credit where agreed.
Spare parts
Motors, carriers, batteries and controls are supplied as spares, so a unit can be repaired rather than replaced. This matters most on large projects where matching a discontinued fabric would otherwise mean changing a whole elevation.
