Frequently Asked Questions

Motorized shades are window coverings that raise, lower or adjust automatically using a remote, smartphone app or smart home system. They offer greater convenience, enhanced privacy, improved energy efficiency and a clean, modern look.

Motorized roller shades, cellular shades, zebra (dual layer) shades, sheer shades, curtain tracks, plus the motors, controls and accessories that drive them. Each is available in blackout and light filtering variants where the construction allows.

Yes. Shade control is available through the app, a wall switch, a handset remote or by voice, and shades can be grouped into scenes and schedules.

Yes. Norvablind motors and the SmartBridge hub support Zigbee 3.0, Matter, Wi-Fi and dry contact, covering Alexa, Google Home, Apple Home and most third party control systems.

There are three options: rechargeable battery, hardwired AC, or solar charging. Battery and solar need no electrician at the window, which makes them suitable for retrofit.

Every shade is made to measure to the millimetre. There is no standard size range you have to fit within, although there are maximum width and area limits per product.

Submit a quote request with your window schedule or project details. We respond with product configuration, pricing and lead time, typically within one to two business days.

For trade and project work we keep the first order deliberately small so the product can be evaluated. Requirements depend on the products and configurations selected and are confirmed in the initial discussion.

Standard make-to-order production is two to four weeks depending on the product and project size. Curtain tracks fabricated to an opening are typically three to five weeks. Freight time is additional.

Terms are agreed per account and per project. New accounts typically start with a deposit and balance before dispatch, and established trade accounts can be offered credit terms.

Yes. Swatch books are free and larger working samples are available for trade partners, with the cost credited against the first order.

Battery powered shades with inside mount brackets are within reach of a competent DIY installer. Hardwired shades and curtain tracks should be installed by an electrician or a professional installer.

Yes. Every product ships with a printed guide, and the installation guides section has the full step-by-step instruction plus the clearances and torque values.

Around 50 mm for a standard roll and 76 mm for a reverse roll, where the fabric passes in front of the tube. Below that, outside mount or ceiling mount is the practical option.

We work with a network of professional installers. Availability depends on your location; ask when you submit your enquiry and we will confirm.

Alexa, Google Home and Apple Home are supported through the SmartBridge hub, and Wi-Fi motors connect directly without a hub.

Only for Zigbee and 433/868 MHz motors. Wi-Fi motors connect to your network directly. The hub also adds Matter support and local scene execution.

Scenes stored on the hub continue to run locally, and wall switches and remotes are unaffected. You lose cloud voice control and remote app access until the connection returns.

Yes. Dry contact and RS-485 interfaces are available, which is how most BMS and AV platforms integrate shading.

Standard motors run at around 35 dB(A). The silent motor option measures around 28 dB(A), which is quieter than a domestic refrigerator.

Yes. Schedules, astro timing based on sunrise and sunset, and full scenes are all available from the app or hub.

Yes. Shades can be grouped by room, by facade or by any other logic, and controlled from a single remote, switch or app action.

Battery shades continue to work. Hardwired shades hold their position and resume control when power returns. Curtain tracks with the battery backup option complete their current movement.

Dust with a soft brush or a vacuum on a low setting with a brush attachment. For marks on woven and coated fabrics, wipe gently with a damp cloth and a mild soap solution, then leave to air dry fully before rolling the shade up.

Roughly every 12 to 18 months on a twice-daily window, which is around 500 cycles. Adding the solar panel removes the task in most installations.

No routine servicing is required. Motors, carriers and batteries are supplied as spares so a unit can be repaired rather than replaced if something fails.

Motors carry a 10 year warranty, and fabric, hardware and controls carry a 5 year warranty against manufacturing defects. Full terms are on the Warranty & Service page.

Normal wear, accidental damage, incorrect installation, unauthorised modification, and damage from cleaning agents outside our recommendations.

Contact your account contact or our support team with the order reference, the product and a description or photograph of the issue. We will confirm the diagnosis and the remedy.

Yes. Trade, dealer and project pricing is available. Apply through the Dealer Program or submit a project enquiry with your volumes.

Yes. The OEM & Private Label path covers custom labels, packaging, manuals and warranty cards produced to your specification.

We reserve fabric lots and hardware batches for a project and can hold finished stock for later phases. Storage and release terms are agreed when the order is placed.

Yes. Commercial projects are routinely produced against a phased release schedule aligned to the construction programme.